Overview
Head Concierge at Residential Strata Jobs in Vancouver, Canada at Centrum Concierge and Security Ltd.
Lead concierge operations for residential strata buildings as the Head Concierge. Manage a skilled team, oversee client relations, and ensure exceptional service delivery every day.
As Head Concierge, you will report to the Operations Management Team, playing a vital role in facilitating smooth operations. Key responsibilities include training and developing the concierge team, addressing escalated complaints, and maintaining high standards of service. You’ll also need to execute effective budgeting, scheduling, and performance assessments within the team.
Key Responsibilities:
• Resolve escalated issues from the concierge team
• Respond effectively to property manager requests
• Supervise and train on-site concierge staff
• Schedule to meet operational needs consistently
• Collaborate with management to update procedures
Requirements:
• Minimum of two years’ experience as Head Concierge
• Strong listening and problem-solving ability
• Excellent multitasking and timeline management
• Proficient communication skills, both verbal and written
• Background in hospitality with MS Office proficiency
Elevate concierge service and team performance at residential strata buildings through leadership and expertise.
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Title: Head Concierge at Residential Strata
Company: Centrum Concierge and Security Ltd.
Location: Vancouver, Canada
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