Overview
Guest Service Representative Navy Inn Part Time w Jobs in Oak Harbor, USA at Navy Exchange Service Command
Position: Guest Service Representative I Navy Inn Part Time w/ Benefits
Job Description
Guest Service Representative I Navy Inn Part Time w/ Benefits )
Job Number
Primary Location
United States-Washington-Oak Harbor
Organization
NGIS WHIDBEY ISLAND Pay Range: $20.54 or more DOE
Come work for the NEXCOM Hospitality Group Navy Inn… where you can have a career with a purpose! Our guest service agents provide the first impression at the front desk to the best customers in the world: active duty, retired military, and their families.
This position
:
Responsible for the front desk operations, lobby appearance, guest service, office operations, etc. Position will be required to work all shifts including weekends and holidays as scheduled.
Eligible for a $600 hiring incentive (must meet eligibility requirement)
No military affiliation is required.
Job Summary
Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property and handles all stages of guests’ stay; accommodating special requests, as needed, and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, related office operations and the safety, security and privacy of all guests.
Duties and Responsibilities
- Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests answering guest questions concerning lodging facilities, amenities and provide information about local attractions.
- Assist guests with all requests, in person or via telephone, including, but not limited to, making, confirming and cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc.
- Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
- Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.
- Applies knowledge of standard operating procedures, processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging options in the area.
- Assists Front Office Manager, Supervisor or Assistant General Manager (AGM) in handling group reservations, utilizes commitment agreement for all group per brand standards.
- Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times.
- Interacts with guests and receives and resolves guests’ complaints, including but not limited to: adjusting room fees, adjusting check-in/check-out times consistent with program policy, and refers unusual issues to immediate supervisor for assistance and/or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests.
- Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary.
- Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities, area attractions and travel directions.
- Responsible for inventory of all keys and other supplies and/or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe.
- Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately, for security reasons.
- Assists the Front Office Manager, Supervisor or AGM to train and instruct personnel assigned to the Front Desk.
- Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges.
- Assists the Front Office Manager, Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards.
- Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room, when required.
- Operates POS to record sales from convenience store (if applicable). May assist in maintaining and stocking adequate supply levels.
- Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos/correspondence required in the course of performing assigned duties.
- Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes; if applicable.
- May be required to generate and print various reports from the PMS such as Expected…
Title: Guest Service Representative Navy Inn Part Time w
Company: Navy Exchange Service Command
Location: Oak Harbor, USA
Category:
