Overview
Guest Service Representative Jobs in USA at Studio 6 Extended Stay
Position:
Guest Service Representative
Type:
Full-Time / Part-Time | Pay:
Competitive Hourly Rate + Benefits
About the Role
Studio 6 Extended Stay Birmingham Pelham in Pelham, AL,is looking for a friendly, professional, and customer-focused Guest Service Representative (Front Desk Agent) to join our team. You will be the first point of contact for our guests and play a key role in delivering exceptional guest experiences while ensuring smooth front desk operations.
Key Responsibilities
• Greet and welcome guests in a friendly and professional manner
• Handle guest check-ins, check-outs, reservations, and room assignments
• Process payments, maintain accurate guest records, and balance cash transactions
• Answer phone calls, respond to guest inquiries, and provide information about hotel services
• Resolve guest concerns and complaints promptly and professionally
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Monitor room availability and update reservation systems accurately
• Follow all hotel policies, procedures, and brand standards
Requirements
• Previous hotel front desk, customer service, or hospitality experience preferred (not required — we will train)
• Excellent communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Flexible availability including weekends, holidays, and overnight shifts if required
• Must be authorized to work in the United States
What We Offer
• Competitive hourly pay
• Health, dental, and vision insurance (full-time employees)
• Paid time off and holiday pay
• Employee discount on hotel stays
• Opportunities for advancement within the company
• Supportive team environment
How to Apply
Apply directly through this job posting or visit the front desk at Studio 6 Extended Stay Birmingham Pelham in Pelham, AL to pick up an application. We review applications on a rolling basis and encourage you to apply today!
Title: Guest Service Representative
Company: Studio 6 Extended Stay
Location: USA
Category:
