Overview
Guest Service Officer Jobs in Singapore, Singapore at Plaza Premium Group
Title: Guest Service Officer
Company: Plaza Premium Group
Location: Singapore, Singapore
Job Responsibilities
- Registering of guests and to assign room, accommodating special requests whenever possible.
- Verifies the guest's method of payment and follows established credit-checking procedures.
- Carry out regular checks of all areas, such as food counter, shower room, toilet, internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
- Overall, to achieve higher satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
Job Requirements
- Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
- Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
- Computer literate and able to navigate through the company system
- Outgoing, good communication, interpersonal skills, active listening and showing empathy
