Overview
Guest Service Ambassador Jobs in East Honolulu, USA at AccorHotel
Position: Guest Service Ambassador (Full Time)
Location: East Honolulu
The Guest Service Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile, escorting guests and providing assistance with transportation and luggage.
What is in it for you:
- Premium preferred provider medical/drug/vision benefits at competitive prices*
- We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
- We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
- Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
- We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
- We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
- Complimentary meals in our employee dining facility
What you will be doing:
- Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
- Support expeditors and shuttle service when needed
- As needed, perform room moves, guest room deliveries such as, but not limited to, luggage, packages, envelopes, gifts, flowers, and group amenities
- Assist with group transportation and luggage movements as necessary
- Execute group activities including luggage and amenity deliveries, assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.
- Coordinate group activity movements including off‑site excursions, golf course transportation, whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.
- Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
- Ensure a positive first impression of the resort for our guests through detailed cleanliness, set‑up and ambiance control.
- Try to remember individual’s names and their preferences to extend a personalized service
- Assist other rooms division departments with their operations during peak times or when required
- Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Your experience and skills include:
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Valid Driver’s License
Hourly Rate:
$18.00 USD + tips
Visa Requirements:
Applicants must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Title: Guest Service Ambassador
Company: AccorHotel
Location: East Honolulu, USA
Category:
