Overview
Guest Service Agent – Part Time Seasonal Jobs in Ocean City, USA at Tkohospitalitymgt
# Guest Service Agent – Part Time Seasonal Hot Job Hyatt Place Ocean City Oceanfront – Ocean City, MD 21842## Overview Salary Range $17.00 – $19.00 Hourly## Description Our Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You’ll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay.
Additionally, you’ll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel’s standards of hospitality and professionalism.
Team Member Benefits:
* Employer Matched 401K
* Hotel Room Discounts across multiple brands
* Other Supplemental Benefits
Essential Job Functions:
* Greet, register, and assign rooms to guests of the hotel.
* Verify customers’ credit and establish payment method.
* Make and confirm external reservations for dinner, entertainment, and transportation.
* Compute bills, collect payments, and make change for guests.
* Answer hotel phone and handle guest requests and inquiries.
* Transmit and receive messages, using telephones or PMS system.
* Deposit guests’ valuables in hotel safes or safe-deposit boxes.
* Perform bookkeeping activities, such as balancing accounts.
* Serve food and beverages to guests, ensuring a positive dining experience.
* Act as a private lounge host.
* Practice safe work habits and use required safety equipment.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Perform other duties as requested by management.## Qualifications
* High School diploma or equivalent preferred.
* Previous customer service experience required or equivalent training.
* Dynamic, engaging and passionate personality with the ability to multi-task
* Work schedule varies and may include working on holidays, and weekends.
* Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
Job descriptions and responsibilities are subject to change depending on business needs.
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Title: Guest Service Agent – Part Time Seasonal
Company: Tkohospitalitymgt
Location: Ocean City, USA
Category:
