Overview
Guest Service Agent Omni Hotels Jobs in Toronto, Canada at Omni Hotels & Resorts
Position: Guest Service Agent for Omni Hotels
Join The Omni King Edward Hotel team in Toronto as a Guest Service Agent, creating exceptional guest arrivals and experiences. Responsibilities include welcoming guests and managing their inquiries with warmth.
In this vital role, you will facilitate check-ins and check-outs, ensuring every guest feels valued at The Omni King Edward Hotel. Collaborate effectively with hotel departments, and resolve concerns promptly to maintain high standards of service. A flexible schedule is necessary to accommodate various shifts based on hotel occupancy.
Key Responsibilities:
• Empathetically respond to guest inquiries
• Block rooms and set up key packets for arrivals
• Maintain confidentiality of guest information
• Document and resolve guest complaints efficiently
• Generate daily and weekly reports as needed
Requirements:
• Familiarity with Opera software is a plus
• Must be available for all shifts including weekends
• Excellent communication skills required
• Previous customer service experience needed
• Cashiering experience is preferred
Exceed guest expectations and uphold the excellence of The Omni King Edward Hotel as a Guest Service Agent.
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Title: Guest Service Agent Omni Hotels
Company: Omni Hotels & Resorts
Location: Toronto, Canada
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