Guest Service Agent Jobs in Niagara-on-the-Lake, Canada at Vintage Hotels
Position: GUEST SERVICE AGENT
Location: Niagara-on-the-Lake
Niagara’s Finest Hotels is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title:
Guest Service Agent
Location:
Niagara-on-the-Lake
Property:
Niagara’s Finest Hotels
This posting is for an existing vacancy within Lais Hotel Properties Limited.
Position Summary: To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.
Duties and Responsibilities:
Primary Responsibilities:
Providing personalized and exceptional guest service at every given opportunity
Meeting established up-selling and sales goals
Register guests and assign rooms
Accommodate special request whenever possible
Assist in pre-registration and blocking of reservations when necessary
Check out guests on a regular ongoing basis
Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms
Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently
Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys
Having a thorough knowledge of Lais Hotel Properties’ products and services
Suggesting additional products and services meeting our Guests’ specific preferences
Assessing Guests’ individual needs to meet standards for additional products and services
Actively seeking ways to meet Guests’ product or service needs
Assist bell staff with luggage when required
Coordinate departmental request as required
All other duties as assigned
Health and Safety Responsibilities
A worker shall,
work in compliance with the provisions of the Occupational Health & Safety Act and the regulations;
Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn;
Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; and
Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows
No worker shall,
remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;
use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; or
engage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct
Comply with all Lais Hotel Properties’ health & safety policies
Do not operate any equipment/machinery without given proper instruction and authority to do so
Horseplay and running will not be tolerated at any time
All personal protective equipment will be properly worn
All personal protective equipment will be worn in the appropriate departments
Do not climb any of the racking systems
Do not ride on the automatic or manual conveyor systems
All long hair must be tied up in order to prevent entanglement in machinery
Do not put any foreign objects (body or innate) into the machines
Do not remove any machine guards
All safety signs must be adhered to
Smoking is not permitted on Company property
Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor
Failure to comply will result in the application of the Human Resources Standard & Procedure “#C.15 Progressive Corrective Action”
Professional Requirements:
Grade 12 Education as well as tourism/hospitality courses at college/university beneficial
Minimum of 2 years front desk experience or related college course
Switchboard knowledge and/or training required
Previous up-selling and/or sales experience is considered an asset
Pe…
Title: Guest Service Agent
Company: Vintage Hotels
Location: Niagara-on-the-Lake, Canada
Category:
