Overview
Guest Relations Manager (The Mr. & Ms. Ari Manager) Jobs in Ko Samui, Surat Thani, Thailand at Amari Koh Samui
Title: Guest Relations Manager (The Mr. & Ms. Ari Manager)
Company: Amari Koh Samui
Location: Ko Samui, Surat Thani, Thailand
The ideal candidate will be plays a key leadership role in shaping the guest experience. This position is responsible for ensuring that all Mr. & Ms. Ari deliver warm, proactive, and personalized service to guests, enriching their stay through meaningful engagement and curated destination insights. The Mr. & Ms. Ari Manager champions a guest-centric culture rooted in Amari’s service philosophy, guiding the team to deliver heartfelt, consistent, and memorable experiences that brighten every guest’s world. Serving as the strategic link between front-of-house operations, guest feedback, and service excellence.
Responsibilities
- Be a role model for team members by presenting service philosophy (anticipate intelligently, respond confidently, and inspire trust) while also demonstrating the Brand Archetype (Caregiver & Sage) in daily operations.
- Oversees the daily operations of the Ms. Ari team, ensuring that they provide consistent, engaging, and customized service in line with the service philosophy and brand archetype.
- Welcome, assist, communicate and enhance VIP & Loyalty Members’ stay and experience including special request.
- Oversee the experience of VIP guests, including preparing welcome amenities, arranging personalized touches, and performing pre-arrival room inspections.
- Conduct in-room check-in for VIP guests when applicable, ensuring a smooth, private, and personalized arrival experience.
- Ensures guest profiles in Opera are updated with guest preference, feedback and special request details.
- Ensure GSS comments are updated in guest profile for future reference.
Qualifications
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 3–5 years of leadership experience in Guest Relations, Front Office, or Rooms Division within the hospitality industry.
- Strong leadership, interpersonal, and communication skills with excellent command of English.
- Passion for delivering exceptional guest service and creating memorable experiences.
- Proven ability to handle guest concerns professionally and effectively.
- Strong organizational, problem-solving, and decision-making skills.
- Positive, proactive, and service-oriented mindset.
