Overview
Guest Relations Manager at Fairmont Waterfront Jobs in Vancouver, Canada at Fairmont Hotels & Resorts
Join Fairmont Waterfront as a Guest Relations Manager and lead exceptional service while managing front desk operations. Be the face of hospitality in a luxurious Vancouver location.
As a Relief Guest Relations Manager, you will oversee all aspects of front office departments while addressing guest needs proactively. Leverage feedback to continuously improve service quality and promote hotel amenities. With your experience, you will drive incremental revenue and enhance guest loyalty through effective programs.
Key Responsibilities:
• Manage Front Office operations including Concierge and Royal Service
• Track and resolve guest concerns through effective communication
• Coordinate room assignments and manage special requests
• Promote the hotel’s loyalty program and upsell services
• Coach team members for their professional growth
Requirements:
• Prior leadership experience in a hospitality setting (2+ years)
• Excellent verbal and written communication skills
• Organizational prowess and ability to perform under pressure
• Hospitality Management education is a plus
• Basic First Aid certification mandatory
Bring your leadership skills to Fairmont Waterfront and redefine guest relations.
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Title: Guest Relations Manager at Fairmont Waterfront
Company: Fairmont Hotels & Resorts
Location: Vancouver, Canada
Category:
