Overview
Guest Relations Manager Jobs in Dublin, County Dublin, Ireland at Morgan McKinley
Title: Guest Relations Manager
Company: Morgan McKinley
Location: Dublin, County Dublin, Ireland
🚀 We are hiring! 🚀
We are seeking a visionary Guest Relations Manager to lead, coach, and inspire a high-performing team in delivering a luxury, 5-star hotel experience within a premium, modern corporate environment. If you excel at cultivating a culture of service excellence, meticulous attention to detail, and genuine hospitality, this is your opportunity to shine.
The Role at a Glance
As the Guest Relations Manager, you will own the end-to-end guest journey—ensuring every client, VIP, and visitor receives a personalized, professional, and memorable welcome. From high-profile executive meetings to large-scale corporate conferences, you will partner across teams (Catering, Facilities, Security, and Workplace Experience) to weave seamless operational excellence into every touchpoint.
Key Responsibilities:
- Inspire & Lead: Coach and develop a dedicated team of Guest Relations Ambassadors, establishing premium hospitality service standards and playbooks.
- Elevate the Guest Experience: Curate seamless, 5-star journeys for returning visitors, high-profile clients, and executive guests.
- Event & Client Centre Ownership: Mastermind the logistics, catering arrangements, and room presentation for executive events and corporate functions.
- Relationship Management: Act as a visible brand ambassador, building trusted relationships with senior stakeholders and cross-functional service partners.
What We Are Looking For:
Essential Experience & Skills:
- Luxury Background: Significant experience in luxury hospitality (e.g., 5-star hotels), premium corporate hospitality, or high-end guest experience environments.
- Proven Leadership: A track record of coaching, leading, and developing customer-facing teams.
- Stakeholder Savvy: Exceptional communication skills with the confidence to engage and support senior executives and VIP guests.
- Operational Excellence: Strong problem-solving abilities, impeccable organization, and a calm-under-pressure approach to fast-paced corporate environments.
Desirable Perks:
- A degree or equivalent experience in Hospitality or Business management.
- Experience with customer journey mapping or developing hospitality training programs.
- First Aid or Fire Warden certifications.
Are You the Perfect Fit?
You are naturally warm, empathetic, and possess high emotional intelligence. You are a detail-oriented professional who takes immense pride in creating memorable moments that exceed expectations.
🚀 Ready to elevate your career?
If you are ready to redefine workplace hospitality, we want to hear from you.
👉 DM me directly
DD: 01 448 5650 E: [email protected]
