Overview
Guest Relations Manager Jobs in Bengaluru, Karnataka, India at AIM
Title: Guest Relations Manager
Company: AIM
Location: Bengaluru, Karnataka, India
Job Summary:
As a guest relations executive, the candidate will be responsible for researching for guests to be
invited for a flagship podcast hosted by AIM. Along with this, the candidate will also be
responsible for researching and inviting guests for multiple events organised by AIM and will be
the primary source of contact for the guests and will have to take care of their needs and
requirements.
Key Responsibilities:
● Guest Interaction: Serve as the main contact for guests, addressing their inquiries,
requests, and concerns promptly and professionally.
● Stay in touch with PR firms: You will have to stay in touch with PR firms, understand
their needs and be their primary source of contact and represent AIM between the PR
folks.
● Personalized Service: Provide personalized service to guests by anticipating their
needs, offering recommendations, and ensuring their experience exceeds expectations.
● Problem Resolution: Handle and resolve guest complaints and issues with empathy
and efficiency, ensuring a positive outcome and maintaining guest satisfaction.
● Feedback Collection: Gather guest feedback through surveys, direct interactions, and
reviews to identify areas for improvement and enhance service quality.
● Coordination: Work closely with other departments to ensure seamless service and
coordination.
● Special Requests: Manage and fulfill special requests or arrangements for guests, such
as room preferences, dietary needs, or special occasions.
● Record Keeping: Maintain accurate records of guest interactions, requests, and
complaints, ensuring proper follow-up and documentation.
● Research on Guests: Stay up-to-date with market trends and trending news and follow
AI & startup ecosystem to find out people whose story will most resonate with our
audience.
Qualifications:
● Experience: Proven experience in a guest relations or PR role having worked in an
established PR firm for 2-3 years
● Communication Skills: Excellent verbal and written communication skills with a strong
ability to listen and respond effectively to guests.
● Interpersonal Skills: Exceptional interpersonal skills with a friendly, approachable
demeanor and the ability to build rapport with diverse guests.
● Problem-Solving: Strong problem-solving skills with the ability to handle difficult
situations calmly and professionally.
