Overview
Guest Relations Executive Jobs in Bengaluru, Karnataka, India at Check It Out Media
Title: Guest Relations Executive
Company: Check It Out Media
Location: Bengaluru, Karnataka, India
Company Description
This opportunity is being managed by Checkitout Media on behalf of one of our hospitality clients.
Our client is a fast-growing food & beverage brand in Bengaluru, focused on creating memorable dining experiences through great food, vibrant spaces, and exceptional customer service. With a strong emphasis on innovation, quality, and guest experience, the brand continues to expand its presence while building lasting relationships with customers and corporate partners.
As part of their growth plans, they are looking for a dynamic Corporate Sales Manager to drive corporate partnerships, generate business opportunities, and strengthen their B2B presence.
Please note: Applications will be screened by Checkitout Media on behalf of the client.
Role Description
This is a full-time, on-site Guest Relations Executive role based in Bengaluru. The Guest Relations Executive will be responsible for providing exceptional customer service, managing guest interactions, handling inquiries, and ensuring a positive experience for all visitors. Responsibilities include addressing client needs, assisting with sales queries, coordinating schedules, and performing receptionist duties as required.
Qualifications
– Welcome and assist guests, ensuring a warm and professional first impression.
– Manage guest reservations, bookings, table allocations, and walk-ins efficiently.
– Coordinate with restaurant/bar operations teams to ensure smooth guest flow and service.
– Address guest queries, requests, feedback, and complaints promptly and professionally.
– Build positive relationships with guests and encourage repeat visits.
– Monitor guest satisfaction throughout their visit and proactively resolve concerns.
– Maintain accurate reservation records and guest databases.
– Assist in special occasions, VIP guest handling, celebrations, and event coordination.
– Coordinate with service staff to ensure timely service delivery and a seamless dining experience.
– Support day-to-day operational requirements whenever required.
– Maintain cleanliness, presentation, and readiness of guest-facing areas.
– Collect guest feedback and share insights with management for continuous improvement.
– Promote ongoing offers, memberships, events, and experiences to guests.
Requirements
– 1–3 years of experience in Guest Relations, Front Office, Customer Service, Hospitality, F&B, or a similar role.
– Strong verbal communication skills in English (additional languages are a plus).
– Presentable, confident, and customer-centric personality.
– Ability to handle guest concerns calmly and professionally.
– Good organizational and multitasking abilities.
– Comfortable working evenings, weekends, and holidays as per hospitality schedules.
– Knowledge of reservation systems and basic operational coordination is preferred.
What We're Looking For
– A people person who genuinely enjoys interacting with guests.
– Someone who takes ownership of the guest experience.
– Positive attitude, attention to detail, and problem-solving mindset.
– Ability to thrive in a fast-paced hospitality environment.
Location: Bangalore
Industry: Hospitality / Restaurants / F&B
