Overview
Guest Relations Executive Jobs in Jaipur, Rajasthan, India at Four Points by Sheraton
Title: Guest Relations Executive
Company: Four Points by Sheraton
Location: Jaipur, Rajasthan, India
Company Description Four Points® by Sheraton is a select-service hotel brand that focuses on providing self-sufficient travelers with practical comfort, approachable style, and energetic, can-do service at a fair value. Guests are supported with thoughtful amenities that help them start the day feeling refreshed and ready for their plans. The brand emphasizes a relaxed atmosphere that allows guests to unwind after busy schedules. Little indulgences and warm service help create memorable stays away from home. Team members are encouraged to uphold these values while delivering consistently welcoming hospitality.
Role Description The Guest Relations Executive is a full-time, on-site role based at Four Points by Sheraton in Jaipur. This role is responsible for welcoming guests on arrival, managing check-in and check-out procedures, and ensuring a smooth experience at the reception desk. The Guest Relations Executive responds to guest inquiries, resolves issues promptly, and coordinates with other hotel departments to fulfill guest requests and preferences. Daily tasks include handling reservations, maintaining accurate guest records, promoting hotel services and special offers, and assisting with upselling rooms and amenities. The role also involves maintaining a professional lobby presence, adhering to brand standards, and contributing to a courteous, efficient, and guest-focused environment.
Qualifications
- Strong Guest Relations and Customer Service skills to ensure positive experiences and professional issue resolution.
- Clear and confident Communication abilities, including active listening and polite, efficient responses to guest needs.
- Experience with Receptionist Duties, such as check-in/check-out, reservations handling, and front desk administration.
- Basic Sales skills to promote hotel services, packages, and upgrades in a guest-centric manner.
- Prior experience in hospitality or hotel front office operations is preferred.
- Ability to work flexible schedules, including weekends and holidays, as required by hotel operations.
- Proficiency with hotel management or reservation software and general computer literacy.
- Diploma or degree in Hospitality Management or a related field is an advantage.
- Professional appearance, attention to detail, and a courteous, solution-oriented approach to guest interaction.
