Overview
Guest Relations Executive Jobs in India at Lake n River Resort Munroe Island
Company Description
Lake n River Resort Munroe Island is nestled between the serene Kallada River and Ashtamudi Lake in Kollam, Kerala. Renowned for its picturesque natural surroundings, the resort is a premier destination for tranquil getaways and unforgettable destination weddings. With its unique location, the resort offers guests an authentic experience of Kerala‘s pristine beauty and hospitality.
Role Description
This is a full-time, on-site role located in Kollam, Kerala, for a Guest Relations Executive at Lake n River Resort Munroe Island. The Guest Relations Executive will be responsible for welcoming guests, ensuring exceptional customer service, addressing guest inquiries and needs, managing reservations, and supporting reception activities. They will also assist with sales and promote the resort‘s offerings to enhance guest satisfaction and engagement.
Qualifications
Strong Guest Relations and Customer Service skills to ensure positive guest experiences
Excellent Communication skills to interact effectively with guests and team members
Proficiency in performing Receptionist Duties such as managing reservations and maintaining a welcoming front desk
Basic Sales skills to promote resort services and packages
Professional demeanor, problem-solving abilities, and a focus on hospitality
Knowledge of the hospitality industry and local area is a plus
Proficiency in commonly used computer systems and reservation software is advantageous
Ability to work flexible hours to meet the operational needs of the resort
Title: Guest Relations Executive
Company: Lake n River Resort Munroe Island
Location: India
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