Overview
Guest Relations Agent – The Madrid EDITION Jobs in Madrid, Community of Madrid, Spain at EDITION
Title: Guest Relations Agent – The Madrid EDITION
Company: EDITION
Location: Madrid, Community of Madrid, Spain
Additional Information
Job Number 26079897
Job Category Rooms & Guest Services Operations
Location Plaza de Celenque 2, Madrid, Madrid, Spain, 28013VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
The Guest Relations Agent manages the guest journey within the Wellness Center, Fitness, and Retail areas, ensuring a seamless and personalized luxury experience from arrival to departure. Answer, record, and process all guest requests, questions, concerns, reservations, and Wellness Center appointments via telephone, email, chat, and mobile communication devices. Coordinate with other hotel departments to ensure timely resolution of guest requests and service excellence.
The Guest Relations Agent provides information to guests regarding treatments, wellness experiences, memberships, retail products, hotel amenities, room features, and local attractions. Coordinate and send pre-arrival communications, ensuring guest preferences, special requests, and VIP details are accurately recorded and communicated to the appropriate departments.
In addition, the Guest Relations Agent welcomes and assists VIP guests, performing personalized arrivals when required. Coordinate amenities, welcome cards, and special arrangements according to guest profiles and hotel standards. Anticipate guest needs, promote the Wellness center and hotel services, and create memorable experiences that enhance guest satisfaction and loyalty.
Maintain the highest standards of professionalism, ethics, integrity, and guest service while complying with company policies and procedures. Support the achievement of brand standards and quality requirements established by EDITION Hotels, Forbes Travel Guide, LQA, and Marriott International.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
