Overview
Guest Experience Specialist Jobs in Exeter, UK at Reed
Guest Experience Specialist Job Type: Full-time
Location:
Moreton-In-Marsh Salary:
Competitive Join an award-winning group as a Guest Experience Specialist. In this role, you will be the friendly voice and helpful hand behind our communications, ensuring every interaction reflects the companies’ high standards and values. Day-to-day of the role:
Deliver exceptional service through phone, email, and live chat. Manage guest queries regarding bookings. Ensure all guest information is accurate, complete, and up to date. Process online and third-party bookings with precision. Log and escalate complaints appropriately and professionally. Maintain high service standards while meeting daily and monthly performance targets. Support internal bookings for staff, contractors, and issue resolution. Collaborate with colleagues across Guest Experience and Reservations teams.
Additional Information Full time: 40 hours per week, working days will vary between 4 and 6 days per week, depending on the rolling rota Shift Patterns: // Salary: £26,363 Required Skills &
Qualifications:
Excellent communication skills with a warm and professional manner. Experience in customer service or reservations, hospitality experience beneficial. Strong organisational skills and attention to detail. Ability to multitask and stay calm under pressure. Proactive problem-solver with a team-first attitude. Passionate about delivering great guest experiences. Benefits:
Free refreshments available on-site. Access to an Employee Assistance Programme. Employee discounts across the group Pension scheme. Free parking. Refer-a-Friend scheme. Comprehensive induction and training. Online benefits and discounts. Access to online doctor support (appointments/prescriptions). A fun, supportive, and inclusive work environment with extensive development opportunities
Title: Guest Experience Specialist
Company: Reed
Location: Exeter, UK
Category:
