Overview
Guest Experience Director at Fairmont Hotels Jobs in Toronto, Canada at Fairmont Hotels & Resorts
Lead the guest experience strategy at Fairmont Hotels & Resorts as Corporate Director. This senior role demands innovative leadership to enhance service quality globally and regionally.
In this role, you will report to both Raffles and Fairmont’s COOs, steering initiatives that advance guest satisfaction metrics and competitive positioning. Your expertise will guide the implementation of innovative standards that foster a culture of service excellence. Regular analysis of performance indicators will allow you to make impactful recommendations to continuously improve the overall guest journey and operational efficiency.
Key Responsibilities:
• Direct guest experience optimization across all properties
• Coordinate with COOs on strategic service enhancements
• Monitor guest satisfaction metrics and feedback
• Support marketing in developing budget guidelines
• Participate in corporate task forces to align guest standards
Requirements:
• Minimum 7 years in progressive hospitality leadership
• Proven project management and data analysis skills
• Familiarity with luxury guest experience tools
• Strong communication and interpersonal abilities
• Master’s degree in Hospitality Management is advantageous
Shape the future of guest experiences at Fairmont Hotels & Resorts through exemplary service standards.
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Title: Guest Experience Director at Fairmont Hotels
Company: Fairmont Hotels & Resorts
Location: Toronto, Canada
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