Overview
Global Reservations Agent Jobs in Laval, Canada at Pursuit Attractions and Hospitality, Inc.
Turn Conversations into Experiences. Build Skills. Travel More.
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.
What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
As a Global Reservations Agent, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America—from Banff to Montana, Alaska and beyond. You’ll be part of a fast-moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality.
If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.
What You’ll Do
- Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
- Deliver exceptional service across phone, email, and chat
- Identify opportunities to enhance the guest experience through upselling and cross‑selling
- Resolve guest questions and concerns with professionalism and empathy
- Maintain accurate bookings and guest information across multiple systems
- Stay current on products, promotions, and destinations
- Collaborate with internal teams to ensure seamless guest experiences
What You’ll Gain (Beyond the Paycheque)
This role is designed to build real, transferable skills:
- Sales & Revenue Skills (upsell, cross‑sell, conversion)
- Customer Experience Expertise
- Communication & Problem‑Solving
- Exposure to Modern Systems & Automated Platforms
- Hospitality & Travel Industry Knowledge
What Makes You a Strong Fit
- You enjoy helping people and creating great experiences
- You’re comfortable talking to customers and building rapport
- You’re motivated by performance, goals, and incentives
- You can multitask across systems in a fast‑paced environment
- You’re reliable, adaptable, and open to learning
Qualifications
Required
- 1+ years in customer service, hospitality, retail, or contact centre environments
- Strong verbal and written communication skills in English
- Comfortable using multiple systems and digital tools
- Ability to work flexible shifts (including evenings, weekends, and holidays)
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Preferred
- Experience in travel, hospitality, or reservations
- Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
- Experience in sales or upselling environments
Compensation
- Starting wage: $18.50/hour
Why Join Now
We’re evolving—launching new systems, expanding globally, and creating more opportunities for our teams.
- Get in early and grow with the organization
- Build valuable, in‑demand skills
- Be part of something dynamic, modern, and expanding
Ready to build skills and be part of something bigger? Apply today!
About Us:
We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our…
Title: Global Reservations Agent
Company: Pursuit Attractions and Hospitality, Inc.
Location: Laval, Canada
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