Overview
Front Office Supervisor Jobs in Perth, Western Australia, Australia at Nautica Residences by Seashells
Title: Front Office Supervisor
Company: Nautica Residences by Seashells
Location: Perth, Western Australia, Australia
Company Description Nautica Residences by Seashells, launched in 2021, was created to meet the growing demand for quality short-stay accommodation in Western Australia. The brand offers fully furnished short-stay apartments, executive residences, and villas for both business and leisure travelers. As part of a parent company with over 30 years of tourism and accommodation experience, Nautica Residences combines local market knowledge with established hospitality standards. The team focuses on delivering reliable, comfortable stays and responsive service for guests and owners alike.
Role Description The Front Office Supervisor is a full-time, on-site role based in Hillarys – Perth, WA, responsible for overseeing day-to-day front desk and reception operations. This role coordinates check-in and check-out processes, manages reservations, and ensures guests receive timely, professional assistance throughout their stay. The Front Office Supervisor leads and supports front office team members, manages daily task allocation, and ensures procedures and standards are consistently followed. The role also handles guest inquiries and escalations, collaborates with housekeeping and maintenance to meet room-readiness standards, and assists with reporting and administrative duties. The position requires regular interaction with guests, team members, and external partners to maintain a smooth and welcoming front office environment.
Qualifications
- Strong supervisory skills, including team leadership, task delegation, and performance support.
- Proficiency in receptionist duties and front office procedures, including check-in/check-out and handling payments.
- Excellent customer service skills, with the ability to manage guest inquiries, complaints, and special requests professionally.
- Experience with reservations processes, booking systems, and coordination of room allocations.
- Clear and professional communication skills, both verbal and written, with attention to detail.
- Previous experience in hospitality, hotel, or serviced apartment environments is highly regarded.
- Comfort with property management systems (PMS), basic computer literacy, and standard office software.
- Ability to work on-site in Hillarys – Perth, WA, including weekends, public holidays.
- Strong problem-solving skills, a calm approach under pressure, and a focus on guest satisfaction.
- Relevant qualifications or training in hospitality, tourism, or business are an advantage.
