Overview
Front Office – Supervisor Jobs in Macao, Macao SAR at Sands China
Title: Front Office – Supervisor
Company: Sands China
Location: Macao, Macao SAR
Responsibilities:
- Perform and oversee the check-in and check-out process in a timely, courteous and professional manner. Obtain guest feedback where possible and report to Front Office Head if any.
- Actively participate in the greeting, welcoming and farewell of guests in a sincere and professional manner.
- Assist Front Office Head to conduct service audits on the Front Office team adopting department SOP’s and Forbes standards.
- Ensure effective communication, coordination, assistance and support to internal and external departments in fulfilling guest requests and service-related activities and increase the guest satisfaction.
- Ensure and spot check all GROs’ daily cashier report and cash float with accurate balance at all times.
- Maintain appropriate standards of conduct, hygiene, uniform, appearance and posture of all Front Office GRO’s. Display an immaculate and professional appearance at all times. Ensure the team always adheres to the grooming standards accordingly.
Requirement:
- Bachelor degree of Hospitality Management, Tourism, or related disciplines.
- A minimum of 1-2 years in hotel operations and relevant field.
- Fluent in English, Mandarin and Cantonese
- Proficient in Opera and Microsoft Office
