Overview
Front Office Manager -Alai Crete, a Tribute Portfolio Resort Jobs in Agios Nikolaos Crete, Crete, Greece at VASIA HOTELS & RESORTS
Title: Front Office Manager -Alai Crete, a Tribute Portfolio Resort
Company: VASIA HOTELS & RESORTS
Location: Agios Nikolaos Crete, Crete, Greece
We are seeking an experienced and dynamic Front Office Manager (FOM) to lead the Front Office team at Alai Crete, a Tribute Portfolio Resort. This role is ideal for a hospitality professional with strong leadership skills, a passion for guest service excellence, and proven experience in managing front office operations within a high-quality hotel environment.
Responsibilities
- Oversee and manage daily Front Office operations.
- Ensure high standards of guest service and handle guest feedback, complaints, and special requests professionally.
- Lead, train, and motivate the Front Office team to achieve service excellence and operational goals.
- Monitor room availability, reservations, and occupancy in coordination with Reservations and Housekeeping.
- Ensure accurate billing, cash handling, and compliance with hotel financial procedures.
- Ensure compliance with company policies, brand standards, and health & safety regulations.
- Coordinate closely with other departments to ensure smooth hotel operations and guest satisfaction.
Qualifications
- Minimum 3–5 years of experience in Front Office operations, including at least 1–2 years in a supervisory or managerial role.
- Proven experience as Front Office Manager, Assistant Front Office Manager, or similar leadership position.
- Excellent command of English (additional foreign languages will be considered an advantage).
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Strong knowledge of PMS systems and Front Office procedures.
- Ability to work under pressure and manage multiple priorities.
- Professional appearance and customer-focused mindset.
- Hospitality or Tourism Management qualification is preferred.
HOW TO APPLY
Please send your CV to: [email protected]
- Include “Front Office Manager – Alai Crete, a Tribute Portfolio Resort” in the subject line.
