Overview
Front Office Manager Jobs in Stone Mountain, USA at Hilton Garden Inn
The Hilton Garden Inn Atlanta Airport is seeking a dynamic Front Office Manager. Compensation is based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The Front Office Manager ensures overall success of the hotel by meeting or exceeding guest expectations for service. The position is a PM, 3pm to 11pm on the front desk to deliver exceptional guest service.
Essential
Job Functions
- Responsible for the overall guest service of the hotel by maintaining an organized and efficient front desk operation.
- Prepare work schedules in accordance with forecasted occupancy.
- Supervise day‑to‑day activities of front desk, bell, and van drivers’ staff.
- Use leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.
- Meet and exceed customer expectations by ensuring the department provides outstanding customer service and teamwork.
- Coordinate staffing and payroll to conform with productivity and budgetary standards; monitor actual vs. budget payroll activities.
- Work side by side with front desk associates when necessary and cover manager on duty shifts on a weekly basis.
- Coordinate front desk work with other departments: housekeeping, engineering, banquets, etc.
- Participate in daily yield management meetings.
- Ensure all employees follow safety rules and procedures and take corrective action when required.
- Coordinate the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
- Maintain proper front desk supplies inventory, conduct inventories as assigned, and recommend product purchases within budget.
- Work closely with GM/AGM at all times and familiarize oneself with all aspects of the hotel in order to assist wherever required.
- Comply with Company Standards of Service as outlined for AURO Hotels.
- Project a favorable image of AURO Hotels to the public at all times.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives.
- Treat guests, vendors, customers, and co‑workers with professionalism and respect at all times.
- Complete departmental, AURO Hotels, and brand standards training as assigned.
- Maintain a clean and neat appearance at all times.
- Be able to work flexible hours including evenings, weekends, and holidays.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities at any time.
Experience & Education
College degree in Hotel Administration; 2‑3 years hotel management/supervisory experience or equivalent combination of education and experience.
EEO & Background Screening
Auro Hotels is an Equal Employment Opportunity and E‑Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Preferred Attributes
- Innovative: Consistently introduces new ideas and demonstrates original thinking.
- Thought Provoking: Capable of making others think deeply on a subject.
- Leader: Inspires teammates to follow them.
- Enthusiastic: Shows intense and eager enjoyment and interest.
- Goal Completion: Inspired to perform well by the completion of tasks.
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business.
- Self‑Starter: Inspired to perform without outside help.
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or organization.
Required Education
Bachelor’s or better in Hospitality and Resort Management or related field.
Licenses & Certifications
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Title: Front Office Manager
Company: Hilton Garden Inn
Location: Stone Mountain, USA
Category:
