Overview
Front Office Manager Jobs in Sun City, North-West, South Africa at ExecutivePlacements.com
Title: Front Office Manager
Company: ExecutivePlacements.com
Location: Sun City, North-West, South Africa
Recruiter:
African Echoes Recruitment
Job Ref:
SA000053/CD
Date posted:
Wednesday, June 17, 2026
Location:
Pilanesberg | Sun City, South Africa
Salary:
R28 000
SUMMARY:
A luxury Big 5 game lodge in the Pilanesberg region is seeking an experienced and commercially minded Front Office Manager to lead the Front Office Department and deliver exceptional guest experiences.
This is a key leadership role responsible for overseeing Front Office, Reservations, Guest Relations, and Revenue Management functions. The successful candidate will be a hands-on hospitality professional with strong operational knowledge, excellent leadership skills, and a passion for luxury guest service.
The ideal candidate will have experience within a 5-star environment and possess the ability to drive operational excellence while contributing to the commercial success of the property.
POSITION INFO:
REQUIREMENT: – RSA ID and legal residence essential – Diploma or equivalent qualification in Hospitality or Hotel Management essential – Minimum 3 years' experience as a Front Office Manager within a 5-star hospitality environment – Strong experience in Front Office, Reservations, Guest Relations, and Revenue Management – Experience working with Property Management Systems (Opera or Apex advantageous) – Strong financial administration and reporting skills – Experience managing OTA extranets and online booking platforms – Revenue-driven with strong analytical and forecasting abilities – Proven leadership, staff management, and training experience – Excellent communication and guest relations skills – High attention to detail with a proactive and solutions-driven approach – Professional presentation and service excellence mindset – Ability to work under pressure in a luxury hospitality environment KEY RESPONSIBILITIES: – Oversee the daily operation of the Front Office Department – Manage Front Office, Reservations, Guest Relations, and Revenue Management functions – Ensure exceptional guest experiences and service standards at all times – Monitor occupancy, rates, forecasting, and revenue performance – Maintain and manage OTA extranets and reservation channels – Oversee financial controls including debtors, deposits, night audits, and reporting – Review and implement Front Office procedures and operating standards – Manage guest feedback, complaints, and service recovery processes – Lead, train, mentor, and develop Front Office staff – Conduct staff appraisals, performance management, and disciplinary processes – Produce operational and revenue reports for management – Drive continuous improvement in guest satisfaction and departmental performance PACKAGE: – R28,000 per month – Provident Fund – Live-in accommodation provided LOCATION: Pilanesberg – North West
