Overview
Front Office Manager Jobs in Dallas, USA at TEXAS WESTERN MANAGEMENT PARTNERS
Job Details
Job Location:
Homewood Suites Dallas Downtown – Dallas, TX 75202
Position Type:
Full Time
Salary Range: $18.00 – $20.00 Salary
Job Shift: Any
Responsibilities
- Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
- Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
- Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
- Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
- Selects or assists in the selection of hotel staff and complete all new hire paperwork.
- Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
- Conducts or assists in conducting staff meetings.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Receives and resolves or assists in resolving guest complaints and employee issues.
- Performs functions of the General Manager in their absence.
- Covers shifts in all departments as scheduled by the General Manager.
- Corresponds with group and travel agents to answer special requests for rooms and rates.
- Assists with sales and marketing efforts as directed.
- Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
- Participates in the preparation of the hotel’s annual budget.
- Answers inquiries pertaining to hotel policies and services.
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
Qualifications
- Flexible schedule
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Title: Front Office Manager
Company: TEXAS WESTERN MANAGEMENT PARTNERS
Location: Dallas, USA
Category:
