Overview
Front Office Manager Jobs in Greater London, England, United Kingdom at Aloft London Excel
Title: Front Office Manager
Company: Aloft London Excel
Location: Greater London, England, United Kingdom
Company Description
Aloft London ExCel, the first Aloft-branded hotel in the UK, is located in the vibrant Docklands area at ExCel London, an international exhibition and convention center. Inspired by the DNA of W Hotels, we embody a sassy, savvy spirit with dynamic spaces, competitive salaries, distinctive training, and unique perks. Our inclusive culture celebrates diversity in every form and embraces individuals who are creative, innovative, and passionate about delivering exceptional guest experiences. At Aloft, our "Talent" thrives on driving the vibe, creating unforgettable moments for our guests.
Role Description
This is a full-time, on-site role for a Front Office Manager at Aloft London ExCel, located in Greater London. The Front Office Manager will oversee day-to-day front office operations, ensuring an excellent guest experience is delivered at all times. Responsibilities include supervising front desk staff, managing bookings and reservations, resolving guest inquiries, and ensuring smooth communication between departments. The Front Office Manager will foster an engaging and upbeat environment while maintaining quality service standards that align with our brand’s values.
Qualifications
- Proficiency in Office Administration and Front Office management
- Strong skills in Customer Service and Customer Satisfaction
- Excellent Communication abilities, both verbal and written
- Proven leadership and team management experience
- Ability to thrive in a fast-paced and dynamic hospitality environment
- Previous experience in the hospitality industry or a related field is highly beneficial
- Relevant academic qualifications, such as a degree or certification in Hospitality Management, are preferred
- A positive attitude, problem-solving skills, and a passion for delivering outstanding guest experiences
