Overview
Front Office & Guest Experience Manager Jobs in Lagos, Lagos State, Nigeria at IBIC HOLDINGS
Title: Front Office & Guest Experience Manager
Company: IBIC HOLDINGS
Location: Lagos, Lagos State, Nigeria
Job Title: Front Office & Guest Experience Manager
Location: Lagos. Nigeria
Job Type: Full-time
About Us
George Residence (IBIC Holdings) is a premier luxury hotel dedicated to providing an unforgettable, seamless, and personalized experience for our guests.
We are seeking a highly organized, driven, and charismatic Front Office & Guest Experience Manager to lead our front-of-house teams to excellence.
Job Summary
As the Front Office & Guest Experience Manager, you will oversee all front office operations, including reception, concierge, and guest relations. You will be the champion of our guest experience, ensuring that every interaction—from pre-arrival to checkout—is exceptional, while leading, training, and mentoring staff to meet high-service standards.
Key Responsibilities
Operational Excellence: Manage daily front desk operations, including check-ins, check-outs, and room assignments, ensuring seamless workflows.
Guest Experience Management: Proactively manage guest relations, handling VIPs, special requests, and complaints efficiently to boost guest satisfaction scores.
Leadership & Training: Recruit, train, and mentor front office staff to deliver unparalleled hospitality, fostering a positive work environment.
Coordination: Collaborate closely with Housekeeping, Maintenance, and Security to maintain accurate room status and readiness.
Revenue Management: Drive upselling initiatives and manage daily inventory/reservations to maximize room revenue.
Qualifications
Experience: Minimum 3–5 years of experience in front office operations, with at least 2 years in a leadership role, preferably within a luxury hotel setting.
Skills: Strong knowledge of PMS software (e.g., Opera) and MS Office Suite.
Competencies: Exceptional communication, problem-solving, and organizational skills, with a focus on attention to detail.
Attitude: Proactive, patient, and capable of working under pressure.
What We Offer
Competitive salary based on experience.
Opportunities for career advancement.
A vibrant and professional working environment.
How to Apply
Interested candidates should send their resume and a cover letter to [email protected] and [email protected] with the subject "Application: Front Office & Guest Experience Manager" (Your Name).
