Overview
Front of House Venue Manager Jobs in Manly, New South Wales, Australia at Norma’s Deli
Title: Front of House Venue Manager
Company: Norma’s Deli
Location: Manly, New South Wales, Australia
Company Description
Norma's Deli is a vibrant destination offering a unique blend of Greek-inspired and Mediterranean-style dishes. With options ranging from freshly prepared food for takeaways to live kitchen and bakery experiences, Norma's stands out as a best-in-class deli concept. Known for jam-packed sandwiches, fine deli meats, and an onsite sourdough bakery, Norma’s caters to locals and visitors in Manly, NSW, providing a reliable and inviting beachside dining experience. Whether you’re dropping by for a quick meal or planning a group gathering, Norma's delivers exceptional quality and flavor.
Role Description
This is a full-time, on-site position based in Manly, NSW. As the Front of House Venue Manager, you will oversee daily operations in the front of house, ensuring exceptional customer service and a welcoming experience for all patrons. Responsibilities include managing and training front-of-house staff, coordinating customer interactions, overseeing food and beverage service, managing sales targets, and maintaining high operational standards. You will act as a key point of contact for both guests and staff, ensuring the smooth running of the venue while enhancing customer satisfaction.
Qualifications
- Proven Venue Management Experience (3 years+)
- Strong Communication and Customer Service skills to engage effectively with patrons and staff
- Experience in Food & Beverage operations, with knowledge of best practices in service and presentation
- Proficiency in Training staff to enhance team performance and ensure consistency in service
- Sales skills to manage targets, maximise revenue, and support business growth
- Exceptional organisational abilities and attention to detail
- Previous management experience in a hospitality or deli environment is highly desirable
- A passion for food, customer engagement, and creating memorable dining experiences
