Overview
Front Desk Supervisor at Crest Hotel Jobs in Prince Rupert, Canada at Gitxaała Enterprises Corporation
Position: Front Desk Supervisor Role at Crest Hotel
Join the Crest Hotel in Prince Rupert, BC, as a Front Desk Supervisor, where your leadership will ensure top-notch guest service. This role involves training staff and managing daily front desk operations.
In this full-time position, you will supervise Front Desk Agents, manage guest check-ins and cash handling, and address escalated guest concerns. With 2 to 5 years of hotel experience, your strong guest recovery skills and attention to detail will be valuable for maintaining service excellence and operational standards. You will also perform night audit procedures and ensure compliance with hotel practices.
Key Responsibilities:
• Supervise and train Front Desk Agents for service excellence
• Handle daily operations including guest check-ins and reservations
• Perform accurate cash handling and nightly audits
• Support scheduling and shift coverage for the front desk
• Address guest concerns and recovery situations effectively
Requirements:
• 2 to 5 years of experience in a hotel setting
• Previous supervisory or leadership experience preferred
• Training provided on property management systems
• Strong communication and guest recovery skills
• Ability to stand for long periods and lift luggage
Leverage your hospitality expertise as a Front Desk Supervisor to enhance guest experiences at the Crest Hotel.
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Title: Front Desk Supervisor at Crest Hotel
Company: Gitxaała Enterprises Corporation
Location: Prince Rupert, Canada
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