Overview
Front Desk, QA Operations Manager Jobs in Avon, USA at MOVING MOUNTAINS HOSPITALITY LLC
➡️Join our team as an Operations Manager and enjoy a comprehensive benefits package, including medical, dental, and vision coverage, generous PTO, paid sick leave, a day off for your birthday, paid volunteer time and more!⬅️
The Operations Manager is a dynamic position that oversees activities at the front office, housekeeping, quality assurance and maintenance coordination in terms of guest and owner needs while in-house. This position requires knowledge of our properties, procedures, the local area, general office operations and excellent communication skills and flexibility to do multiple tasks daily. This position is a customer service and logistics role and requires strong computer skills, interpersonal communication skills (both written and verbal) in interacting with guests, senior-management and all Moving Mountains employees and contractors.
DUTIES AND RESPONSIBILITIES:
• Oversee daily front desk operations to ensure a high level of guest service and responsiveness
• Ensure timely and professional communication with guests and homeowners.
• Sends feedback to homeowners to align with Moving Mountain’s standards/ guest reviews and guest comment forms.
• Partner with reservations and maintenance teams to ensure seamless guest experiences.
• Ensure accurate package handling and distribution (USPS, UPS, Fed Ex).
• Report and inspect all guest damages, complete damage report, coordinate repairs, handle pricing of damages.
• Communicate with homeowners on items needed and new homeowner for new home setup.
• Purchases home items as needed and communicates with homeowners.
• Schedule annual inventories for homes.
• Coordinate spring and fall deep cleans, window cleans, and carpet cleans with contractors.
• Work closely with Luxury Retreats(LR) regarding LR walkthroughs, and their onboarding procedures.
• Engages in staging homes for photoshoots and coordinates with the company and MM staff.
• Order supplies, and amenities for QA, front desk, and outside housekeeping teams.
• Create monthly work schedule for Front Desk.
• Always ensure coverage of front desk specialists when needed.
• Billing and invoicing for housekeeping and laundry providers.
• Analyze costs for cleaning, trash & laundry.
• Work with housekeeping and laundry contractors on their contracts and any amendments.
• This position relies on strong computer skills and willingness to become proficient with Track, Salesforce, Microsoft Word, Excel, Outlook, Hostfully Property Guides & Breezeway scheduling software, Zingle Guest Text app and Kaba Remote Lock software.
• Effectively manage time to meet deadlines while being faced with frequent distractions and interruptions.
• Must be able to handle a high-pressure work environment and have ability to multitask, while maintaining a high standard of service.
• Will monitor guest feedback to find solutions within the team to solve challenges.
• Will respond timely to questions in a proper and professional manner.
• Regularly strives to exceed guest and team members’ expectations of his/her abilities.
• Creates work order tasks in Breezeway in response to guest issues in the homes.
• Completion of any additional reasonable tasks as requested by management.
• Become familiar with the inventory of all homes, components, and amenities
• Knowledge and ability to communicate Steamboat activities, and MM services such as shuttle, grocery delivery, etc.
• Understanding and commitment to the goals of Moving Mountains to provide the very best vacation experiences possible to our guests
• Participate in Manager-on-Duty (MOD) on-call rotation as required.
• Support onboarding and setup of new homes from an operational readiness perspective.
Quality Assurance & Property Standards
• Oversee QA inspection processes to ensure homes meet Moving Mountains standards.
• Work closely with the Housekeeping/QA Supervisor on QA inspections to ensure consistency, quality control, and adherence to company standards.
• Review guest feedback, inspection reports, and damage reports to identify trends and implement improvements.
• Ensure all guest damages are documented, reported, and coordinated for repair.
• Coordinate property readiness for…
Title: Front Desk, QA Operations Manager
Company: MOVING MOUNTAINS HOSPITALITY LLC
Location: Avon, USA
Category:
