Overview
Front Desk Clerk Jobs in Daphne, USA at Commonwealth Hotels
Join Our Team at the Hampton Inn by Hilton Mobile Easy Bay Daphne!
Hampton Inn by Hilton Mobile East Bay Daphne is seeking a Full‑Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us
Working at the Hampton Inn by Hilton Mobile East Bay Daphne, Alabama, offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, health‑insurance benefits, discounted hotel stays, and a supportive, team‑oriented work environment. The property is located on the eastern shore of Mobile Bay, where guests can enjoy stunning sunset views every day.
The hotel has received the ‘Loved by Guests’ award from Expedia for four consecutive years and is known for consistently delivering excellence.
Why This Role?
As a Full‑Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent you will be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizes excellence, and provides growth opportunities while fostering a vibrant, welcoming culture.
What’s In It for You?
- Exclusive Discounts:
Hotel, food, and beverage savings for personal travel - Professional Growth:
Online training courses - Additional Support:
Employee Assistance Program, jury duty leaves, bereavement leave, and more
Key Responsibilities
- Guest Check‑In and Check‑Out:
Assist guests efficiently to ensure a smooth, welcoming experience. - Reservations Management:
Handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records. - Customer Service:
Respond promptly and professionally to guest inquiries, complaints, and special requests. - Payment Processing:
Process payment transactions, including room charges, deposits, and refunds, with accuracy and compliance. - Communication Hub:
Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly. - Providing Information:
Offer details on hotel services, amenities, local attractions, and transportation options. - Problem‑Solving:
Resolve guest concerns effectively and, when necessary, elevate issues to maintain satisfaction. - Maintaining Records:
Keep accurate, organized records of guest stays, payments, and interactions in the property management system (PMS). - Promoting Hotel Services:
Upsell rooms and promote hotel amenities, such as dining options or event spaces. - Ensuring Security:
Follow safety and security protocols to safeguard guests, staff, and property.
What We Are Looking For
- Previous experience in customer‑facing roles, such as hospitality, retail, or food service; strong interpersonal skills and a focus on exceptional service.
- Familiarity with computers and software systems, especially reservation or property management systems (PMS). Training may be provided.
- Strong verbal and written communication skills for interacting with guests and team members.
- Experience handling guest complaints or resolving conflicts calmly and effectively.
- Ability to multitask—answer phones, manage reservations, and assist guests simultaneously.
- Knowledge of upselling techniques or prior sales experience.
- Hospitality or front‑desk experience (preferred).
- A high‑school diploma or equivalent is required; a degree or coursework in hospitality or a related field is preferred.
- Experience with irregular hours, such as evenings, weekends, or holidays, demonstrates adaptability.
Applicants should have the flexibility to work weekends and holidays.
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We pride ourselves on fostering a world‑class culture where great people deliver extraordinary results.
Explore Our Hotel
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Mobile East Bay, Daphne, Alabama. Apply today!
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Title: Front Desk Clerk
Company: Commonwealth Hotels
Location: Daphne, USA
Category:
