Overview
Front Desk Agent – KSA National Jobs in Jeddah, Saudi Arabia at The First Group Hospitality
The Front Office Agent is responsible for delivering excellent guest service by managing all front desk operations, including check-in, check-out, and guest inquiries. This role serves as the first point of contact for guests and plays a key role in creating a positive and welcoming experience.
Key Responsibilities
- Greet and welcome guests in a professional and friendly manner.
- Handle check-in and check-out procedures efficiently and accurately.
- Manage room reservations, cancellations, and modifications.
- Respond to guest inquiries, requests, and complaints promptly and effectively.
- Maintain accurate guest records and update systems accordingly.
- Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
- Handle cash, billing, and payment transactions in line with hotel policies.
- Provide information about hotel services, facilities, and local attractions.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Follow hotel policies, procedures, and service standards.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Good communication and interpersonal skills.
- Proficiency in English; additional languages are an advantage.
- Strong problem-solving abilities and attention to detail.
- Professional appearance and customer-focused attitude.
- Ability to work flexible shifts, including nights, weekends, and holidays.
Title: Front Desk Agent – KSA National
Company: The First Group Hospitality
Location: Jeddah, Saudi Arabia
Category:
