Overview
Floor Manager – South Africa Jobs in Beirut Governorate, Lebanon at Amaken
Title: Floor Manager – South Africa
Company: Amaken
Location: Beirut Governorate, Lebanon
We are currently seeking a highly experienced and professional Floor Manager to join a Lebanese outlet operating within a prestigious international hotel in Cape Town, South Africa. The selected candidate will be responsible for ensuring exceptional service standards, smooth daily operations, and a consistently high-quality guest experience within a premium dining environment.
Key Responsibilities:
- Oversee and manage all floor operations to ensure smooth and efficient daily service
- Ensure the consistent delivery of high-quality customer service in line with company standards
- Supervise front-of-house staff and ensure appropriate allocation of duties during service
- Maintain full control over guest flow, seating arrangements, and service timing
- Ensure prompt and professional handling of guest inquiries, requests, and complaints
- Coordinate effectively with the kitchen and management teams to ensure seamless service execution
- Monitor staff performance and ensure adherence to operational procedures and service standards
- Oversee shift operations, including opening and closing procedures
- Ensure compliance with hygiene, cleanliness, and safety standards at all times
- Support management in implementing operational improvements and service enhancements
Requirements:
- Proven experience as a Floor Manager or in a similar supervisory role within 4- or 5-star hotels
- Strong experience working within Lebanese cuisine or Lebanese restaurant concepts
- Excellent leadership and team management abilities in premium service environments
- Strong communication and interpersonal skills
- Ability to perform effectively under pressure in a fast-paced, high-standard environment
- High level of professionalism, discipline, and attention to detail
- Fluency in Arabic and English is required
