Overview
F&B Services Manager Jobs in Vancouver, Canada at Parq Casino
Position: F&B Services Manager )
F&B Services Manager
Parq Casino – Downtown Vancouver’s only casino.
Overview
The F&B Services Manager oversees food and beverage operations across multiple venues, supporting the Director of Food & Beverage in customer service, employee development, financial and operational management for 24‑hour casino operations.
Duties and Responsibilities
- Oversee day‑to‑day operations of the food and beverage department.
- Promote teamwork, positive atmosphere, and delivery of excellent customer service.
- Recruit, train, and oversee staff; ensure completion of assigned responsibilities.
- Oversee completion of evaluations, development, and training for the department.
- Resolve issues within the department or with guests as needed.
- Oversee all employee discipline procedures and maintain effective union relationships.
- Assist with projection and delivery of accurate monthly and yearly financial reports.
- Ensure compliance with licensing laws, health and safety, and other statutory regulations.
- Assist in development and implementation of special events and promotions.
- Liaise and communicate effectively with all appropriate departments.
- Ensure completion of weekly scheduling and payroll of the F&B team.
- Maintain knowledge of all promotions and events for the week/month.
- Responsible for management of inventory and labor costs.
- Oversee kitchen team to ensure high food quality and service.
- Enforce consistency on all company policies and procedures.
- Provide professional and exceptional customer service in accordance with established standards.
- Supervise, document, and coach all staff under direct supervision to ensure adherence to company customer service standards.
- Perform other duties and projects as assigned or directed.
Qualifications and Experience
- Bachelor’s degree preferred or equivalent work experience will be considered.
- Flexible work schedule; all responsibilities subject to change as needed; hours determined by 24/7 operations.
- Minimum 2 years’ experience in Gaming, Hospitality, Hotel or Resort industry preferred.
- 1–2 years’ experience in a leadership/management role, ideally in a fast‑paced Food and Beverage environment, is an asset.
- Ability to work on one or more projects at a time, prioritize tasks and manage time wisely.
- Proven superior customer service experience.
- Excellent communication, organizational, problem‑solving, and analytical skills.
- Strong interpersonal, communication, and employee relation skills.
- Strong computer knowledge including Excel, Word, PowerPoint and Outlook.
- Experience with food/beverage cost, labor cost and inventory controls.
- Experience in managing large size teams (60+).
- Experience in a unionized environment is beneficial.
- Exceptional organizational, communication and leadership skills.
- Familiar with a time and labor management system is ideal.
- Proven track record of effective financial management.
- Experience with a touch‑screen ordering system is required.
Certificates and Licenses Requirements
- Ability to obtain a valid GAMW registration.
- Ability to complete all BCLC required trainings.
- Serving it Right Certification.
Physical Requirements
- Able to lift, handle, and transport materials that are over 20 lbs.
- Required to sit, stand, and walk during working hours.
Benefits
- Extended Health and Dental Advantages
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlet
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Company wide events
- Refer a Friend Program
Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.
Parq Casino exists on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous‑supportive business practices.
We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates.
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Title: F&B Services Manager
Company: Parq Casino
Location: Vancouver, Canada
Category:
