Overview
Executive Housekeeper Jobs in Denver, USA at MCR
Executive Housekeeper – Staybridge Suites Chattanooga
Responsible for overall cleanliness and friendly service of the entire hotel, including guest rooms, public areas, facilities, storage rooms, and laundry. Oversees all housekeeping staff and maintains high standards of quality, safety, and guest satisfaction.
Guest Relations and Customer Service
- Greet guests happily upon arrival and throughout their stay with a smile.
- Use guests’ names whenever possible to create a personal welcome.
- Work with the team to contribute to excellent guest satisfaction scores.
- Handle challenging guest situations with hospitality and urgency.
- Demonstrate strong knowledge of all hotel features and amenities.
- Support events and groups hosted at the hotel.
- Understand relevant technology used in each role.
- Answer all incoming calls with friendly service and the approved greeting.
Spotless Cleanliness
- Maintain sparkling clean work spaces in all front and back‑of‑house areas.
- Participate in team cleaning rotations for guest rooms and public spaces as needed.
- Always greet guests by name with a smile while cleaning.
Product Consistency & Quality
- Complete all operational checklists accurately and on schedule.
- Prepare accurate and timely shift‑handover reports.
- Wear a clean, approved uniform, stay well‑groomed, and display a nametag with a smile.
Teamwork
- Communicate clearly, honestly, and professionally with team members.
- Demonstrate a can‑do attitude and willingness to go beyond traditional role responsibilities.
- Collaborate at all levels to create a welcoming environment for guests and a positive workplace.
Executive Housekeeping Operations
- Conduct daily stand‑up meetings to review objectives and assign checklists.
- Plan room assignments, ensuring all rooms are cleaned, inspected, and marked correctly in the PMS.
- Balance nightly room status and reconcile discrepancies with the PM housekeeping report.
- Maintain organization and cleanliness in all storage and mechanical rooms, as well as the main laundry room.
- Monitor maintenance work orders and forward them to Engineering as needed.
- Order housekeeping and laundry supplies on a monthly/quarterly basis to maintain required stock.
- Perform monthly and quarterly housekeeping inventories promptly.
- Enforce “Lost and Found” procedures and policies.
- Assign supervisor duties via approved checklist and verify completed items for quality.
- Monitor safe use and compliance of hazardous chemicals in accordance with OSHA standards.
- Open the department, distribute housekeeper boards and keys, inspect rooms, and close the department each day.
Qualifications and Requirements
- Preferred experience in hospitality, service, consumer‑facing franchise, or a related field; supervisory experience preferred.
- Positive can‑do attitude and willingness to learn.
- Ability to understand and follow established guidelines and procedures.
- Ability to handle pace and pressure; work well in high‑pressure situations.
- Effective listening, conflict‑resolution, and communication skills.
- Desire to serve all guests with hospitality.
- Must be 18 years of age or older.
- Willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
- Arrive and clock in on time; clock out at scheduled end of shift and never work off the clock.
- Clock in/out for breaks at designated times.
- Provide sufficient notice for call‑outs as directed by supervisor.
Physical Working Demands & Working Environment
- Stand or remain stationary for long periods (3–4 hours at a time).
- Operate computers, perform data entry, use telephone, and handle tools and controls.
- Bend, stoop, crouch, lift, and transport supplies up to 25 pounds.
- Inspect and observe details at close and long range.
- Perform other job‑related instructions as required by authorized personnel.
- Reasonable accommodations will be made for employees with disabilities as permissible.
- Position is at‑will; the employer reserves rights to change duties.
Benefits
- Hotel discounts.
- Weekly pay.
- Paid time off.
- Retirement options.
- Referral bonuses.
- Career advancement and upward mobility.
- Health, dental, vision insurance (available after 30 days).
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Title: Executive Housekeeper
Company: MCR
Location: Denver, USA
Category:
