Overview
Duty Manager Jobs in Shah Alam, Selangor, Malaysia at Grand Mercure Shah Alam
Title: Duty Manager
Company: Grand Mercure Shah Alam
Location: Shah Alam, Selangor, Malaysia
Company Description
Grand Mercure Shah Alam is a premium hotel that combines modern Malay culture with a touch of local charm, located in the vibrant city of Shah Alam. The hotel offers 156 elegantly designed rooms featuring green batik-inspired décor, catering to both business and leisure travelers. Conveniently situated near bustling commercial hubs, the hotel provides exceptional amenities such as curated dining options, a grand ballroom accommodating up to 300 guests, flexible meeting spaces, a rooftop pool, and wellness facilities. Grand Mercure Shah Alam is dedicated to delivering personalized service and unforgettable experiences to its guests.
Role Description
The Duty Manager is a full-time, on-site role based in Shah Alam. This position involves overseeing daily hotel operations, ensuring high levels of guest satisfaction, and coordinating with various departments to maintain seamless service. Additional responsibilities include supervising staff, handling guest inquiries and complaints, addressing operational challenges, and ensuring compliance with health, safety, and hotel regulations. The Duty Manager will also take the lead in resolving unforeseen issues and ensuring smooth execution of events and day-to-day activities.
Qualifications
- Strong leadership, team management, and problem-solving skills
- Excellent communication, customer service, and interpersonal skills
- Capability in overseeing daily operations, coordinating departments, and maintaining service standards
- Experience in hospitality management and familiarity with operational procedures
- Ability to handle guest concerns professionally and ensure satisfactory resolutions
- Proficiency in hotel software systems and basic knowledge of financial management
- Flexibility to manage a dynamic schedule, including evenings, weekends, and holidays
- Applicable degree or diploma in Hospitality Management, Business Administration, or a related field is preferred
- Prior experience in a supervisory or managerial role within the hospitality industry is an advantage
