Overview
Dual Front Office & Housekeeping Supervisor Valhalla Hotel & Conference Centre Jobs in Sault Ste. Marie, Canada at Silver Hotel Group
Position: Dual Front Office & Housekeeping Supervisor | Full Time| Valhalla Hotel & Conference Centre
Location: Sault Ste. Marie
Dual Front Office & Housekeeping Supervisor
We are currently seeking a Dual Front Office & Housekeeping Supervisor to join our team! The Dual Front Office & Housekeeping Supervisor is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment and Front Office team lead the way for a guest’s experience and provides the always-important first impression.
This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). The Supervisor is also responsible for assisting with all aspects of the housekeeping department and to oversee the management of the housekeeping and laundry departments, including cleanliness of guest rooms, public, and heart of house areas.
The successful candidate will be a coach and cheerleader for the Front Office and Housekeeping teams, providing direction, coordination, and evaluation of the department, while sharing their flare for style and design. Working collaboratively with the Front Office Manager and the Housekeeping Manager, the successful candidate will be responsible for supporting the daily operations of the front office and housekeeping teams in our incredible hotel.
This role requires an individual who thrives on working rotational shifts.
What We Offer
- Work with like-minded team members who are passionate about their work and keep things fun, every day!
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
- Education Reimbursement for you (and your children!)
- RRSP Matching Program
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts
Key Responsibilities
Reporting to the Front Office Manager & Housekeeping Manager or designate, you will:
- Ensures a smooth operation of the Front Office or Housekeeping Department in the absence of the Manager;
- Acts as a role model in the service vision and standards of the Front Office and Housekeeping teams;
- Enforce hotels standards, policies, and procedures to the Front Office & Housekeeping teams;
- Be a department leader who motivates and mentors all team members;
- Ascertain staff training needs and provide such training;
- Manage departmental budget and expenses;
- Supervises the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
- Supports in training the team on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
- Encourages teamwork and quality service through daily communication and coordination with other departments/ outlets. Key departmental contacts include Accounting, Revenue Management, Sales, Food and Beverage, Housekeeping, and Maintenance;
- Verifies that accurate room status information is maintained and properly communicated;
- Resolves guest problems quickly, efficiently, and courteously;
- Operate well under pressure while exercising good judgments and focusing attention on details;
- Maintain confidentiality of hotel guests and pertinent hotel information;
- Ensure security of guest room access and hotel property;
- Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
- Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
- Develops and maintains a deep cleaning schedule and room cleanliness program;
- Inspects or delegates inspections of all guestrooms cleaned by room attendants;
- Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
- Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
- Assists with…
Title: Dual Front Office & Housekeeping Supervisor Valhalla Hotel & Conference Centre
Company: Silver Hotel Group
Location: Sault Ste. Marie, Canada
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