Overview
Director, Event Sales & Services Jobs in Vancouver, Canada at Fairmont
Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver’s stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver’s first green roof & rooftop apiary.
Our Culture is strongly rooted in diversity, inclusion, professional growth and development – over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you’re a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.
Why work at Fairmont Waterfront?
- Sustainability and community commitment – recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
- Empowering Women in Leadership – More than 50% of leadership team including Executive Level, are women
- Celebrating Diversity – our team represents over 60+ countries, fostering an inclusive and global community
- Strong Culture of Belonging for the 2
SLGBTQIA+ community providing year‑round support, including gender inclusive change rooms
- Generous perks – Enjoy discounted rates at over 5,800 Accor hotels worldwide through our Colleague Travel Discount Program
* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program - Comprehensive Benefits – through our Benefit Plan
* including medical, dental and vision coverage, Pension Plan, and more! - Dining Discounts – Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
- Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group
- Exclusive Experiences – One free stay through our Be Our Guest Program
- Competitive annual salary commensurate with experience. Salary range $115,000 – $120,000 annually.
Job Description
Your vision and leadership as Director of Event Sales & Services will ensure an engaged team, efficient operations – and offerings that exceed the expectations of every client.
Summary of Responsibilities: Reporting to the Director of Sales and Marketing, responsibilities and essential job functions include but are not limited to the following:
- Establish strategic action plans to enhance the operation of the Event Sales & Services department and exceed budgeted targets
- Prepare departmental budget and monthly forecasts, ensuring revenue targets are met
- Emphasize forecast accuracy for monthly preparation of 30/60/90 day forecasts
- Actively seek new business and catering events through prospecting to meet revenue targets.
- Control function space utilization and ensure the Fairmont standards are met.
- Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing.
- Continual review and analysis of Event services/sales guidelines, core standards, procedures & policies
- Develop, implement and enforce function space yield management guidelines. Review evening reports on a daily basis to ensure effective function space yield management
- Ensure Event Sales Managers are actively yielding group room blocks and utilizing revenue management principles
- Review on a daily basis, morning reports for all Event Sales & Service Managers to ensure they are keeping abreast of their workload.
- Strong communication skills – conduct daily communication briefings with the Event Sales & Services team. Conduct set monthly catering meetings with entire team.
- Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business.
- Manage Local and Group Markets assigned including Key Accounts from initial booking to execution.
- Further to function bookings, prepare event contracts and distribute conference agendas and prepares event orders.
- Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs.
- Maintain compliance with…
Title: Director, Event Sales & Services
Company: Fairmont
Location: Vancouver, Canada
Category:
