Overview
Cellar Door & Function Supervisor Jobs in Greater Adelaide Area at Watkins Wine Group
Title: Cellar Door & Function Supervisor
Company: Watkins Wine Group
Location: Greater Adelaide Area
Job Summary
Due to an internal promotion, Watkins Cellar Door is seeking an experienced and customer-focused Cellar Door & Functions Supervisor to help lead our cellar door and functions team.
Reporting directly to the Direct-to-Consumer (DTC) Manager, this hands-on role is suited to someone with strong hospitality leadership experience, wine knowledge, and a proven ability to create exceptional guest experiences that drive wine sales and long-term customer loyalty.
You will oversee the day-to-day operations of the cellar door while coordinating functions, supporting events, and leading a passionate front-of-house team. You will also work collaboratively with the DTC Manager to drive wine sales, wine club growth and customer loyalty through exceptional customer experiences.
How to submit your application
Submit your application via email by sending a resume along with a short video introduction to [email protected]
In your video, tell us about you and your most memorable wine experience.
Final applications close Monday, 27 July.
Applications will be reviewed as they are received, and interviews may commence before the closing date. We encourage interested candidates to apply early.
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More Info
Customer Experience & Cellar Door Operations:
· Deliver warm, personalised and memorable customer experiences that encourage repeat visitation and long-term loyalty.
· Lead the day-to-day operations of the cellar door, including wine tastings, sales, bookings, POS, stock control and venue presentation.
· Drive wine sales, wine club growth and customer loyalty through engaging wine tastings, confident recommendations and authentic storytelling.
· Coach and support the front-of-house team to consistently achieve sales and customer experience objectives.
· Maintain high standards of presentation, cleanliness and operational excellence across the cellar door.
· Professionally manage guest enquiries and feedback.
· Pick and pack wine club and online orders with accuracy and efficiency.
· Ensure RSA compliance and the responsible service of alcohol at all times.
· Identify and follow up maintenance, repair and workplace safety issues to keep the cellar door and function spaces safe, functional and well presented.
Functions & Events
· Manage function enquiries, bookings, quoting and scheduling.
· Liaise with clients to coordinate and deliver successful functions and events.
· Coordinate event logistics, venue layouts, timings and external suppliers to ensure every function is delivered seamlessly.
· Lead the on-the-day execution of functions and events, maintaining exceptional service standards throughout.
· Roster and support function staff to deliver outstanding guest experiences.
· Work closely with the DTC Manager to plan and deliver cellar door events and brand activations that strengthen customer engagement, build brand awareness and drive visitation.
About You
· Hospitality-focused with a warm, professional and proactive approach.
· A confident leader who enjoys mentoring, motivating and developing high-performing teams.
· Commercially minded with a proven ability to build genuine customer relationships that drive wine sales, customer loyalty and repeat visitation.
· Highly organised with excellent time management and attention to detail.
· Calm under pressure, adaptable and solutions-focused in a fast-paced environment.
· Hands-on and willing to roll up your sleeves when needed.
· Passionate about wine, hospitality and delivering memorable customer experiences.
Skills & Experience
· Experience in cellar door, premium hospitality, tourism, retail, beverage sales or events.
· Demonstrated success in driving sales, customer loyalty and repeat business.
· Experience leading teams and managing daily operations.
· Strong communication and relationship-building skills.
· Wine knowledge with a genuine interest in the South Australian wine industry.
· Experience with POS systems, stock management and customer databases.
· Current RSA and RP Badge.
· Current driver's license.
· Availability to work weekends and occasional evenings as required.
Highly Regarded
· WSET or other formal wine qualifications.
· Previous supervisory or leadership experience.
· Experience coordinating functions, weddings or corporate events.
Why Join Watkins?
At Watkins, we're passionate about creating experiences that customers remember long after they leave our cellar door. This is an opportunity to play a key role in the continued growth of Watkins, helping shape the customer experience while driving wine sales, customer loyalty and the future of our direct-to-consumer business.
We offer:
· A supportive and collaborative team culture.
· The opportunity to make a genuine impact on customer loyalty, sales and business growth.
· Ongoing wine education, product training and professional development.
· Staff discounts and wine allowance.
· A stable full-time role.
If you're passionate about hospitality, enjoy leading people and have a proven ability to create customer experiences that translate into long-term loyalty and sales, we'd love to hear from you.
Employer questions
· Which of the following statement best describes your right to work in Australia?
· Do you have a current Responsible Service of Alcohol (RSA) certificate?
· Do you have a current Australian driver's licence?
