Overview
Campus Services Manager Jobs in Riyadh, Saudi Arabia at Riyadh University of Arts جامعة الرياض للفنون
Title: Campus Services Manager
Company: Riyadh University of Arts جامعة الرياض للفنون
Location: Riyadh, Saudi Arabia
About RUA
RUA is a forward-thinking institution for cross-cultural arts education and creative innovation in the Middle East that fosters bold ideas that inspire progress and transform society by cultivating industry and academic collaboration and rethinking creative education, all while creating a space for global ideas to flourish in a culturally inspiring environment.
- Our Vision
- To be an inspiring beacon of knowledge for future generations, integrating culture and arts, empowering students to discover passions and develop talents while fostering creativity and cultural exchange.
- Our Mission
- To cultivate an innovative educational environment in culture and arts, delivering cutting-edge programs that foster cultural and artistic engagement, enriching both the Saudi and global communities.
- Our Aspirations
- The leading cultural university across the Middle East and North Africa.
- Ranked among top 50 universities worldwide specializing in cultural education.
- A global hub for cultural education and knowledge exchange.
General Responsibilities
–Manage the day-to-day delivery of campus soft services, including custodial, cafeteria, front-of-house, logistics, and event support.
–Ensure service operations are delivered in accordance with university standards, SLAs, and operational requirements.
–Promote a user-focused approach to enhance the campus experience.
–Drive continuous improvement across daily campus service operations.
Strategic Responsibilities
–Support implementation of the campus services delivery model, service standards, SLAs, SOPs, and KPIs.
–Support service planning and mobilization activities to ensure operational readiness.
–Monitor service performance, user feedback, operational metrics, and SLA compliance, reporting key findings.
–Support vendor performance reviews and recommend service improvements.
–Identify opportunities to improve operational efficiency and campus service delivery.
Operational Responsibilities
–Oversee the day-to-day delivery of custodial, cafeteria, front-of-house, logistics, and event support services.
–Manage assigned vendors to ensure compliance with SLAs and quality standards.
–Coordinate food services, hygiene standards, and hospitality functions to maintain service quality.
–Coordinate venue bookings, event setup, and operational support to ensure campus readiness.
–Conduct routine inspections of common areas and campus facilities to ensure services are delivered to the required standards.
–Monitor service requests, user complaints, and corrective actions.
–Supervise service teams and ensure consistent service delivery standards.
–Ensure compliance with health, safety, and institutional policies.
Industry Experience
–7–10 years of experience in facilities or campus services, with a strong focus on soft services.
–Experience managing custodial, catering, front-of-house, logistics, and event support services in operational environments.
–Experience supervising outsourced service providers and monitoring service performance against SLAs..
Management capabilities
–Experience managing vendors and day-to-day service delivery operations.
–Ability to coordinate campus services, operational logistics, and event support activities.
–Strong understanding of service quality monitoring, inspections, and operational reporting.
–Ability to plan, organize, and prioritize multiple operational activities simultaneously.
–Strong problem-solving and service delivery management skills.
Interpersonal skills
–Strong communication and coordination skills.
–User service-oriented mindset.
–Ability to supervise teams and build effective working relationships with vendors and stakeholders.
Adaptability and ability to perform effectively in a fast-paced campus environment.
Why joining RUA:
RUA represents a platform for discovery, a space where talent is nurtured, and a gateway for Saudi art and culture to the world. We welcome you to join us on this exceptional journey. Together, we will shape the ambitious cultural future of the Kingdom and inspire the world.
As the first of its kind in the MENA region, RUA serves as a center of creativity, knowledge, and innovation, contributing to shaping the future of Saudi Arabia’s cultural ecosystem and creative economy, driving the growth of Saudi Arabia’s cultural sector in alignment with Saudi Vision 2030.
