Overview
Butler – VIP Services Jobs in Macao, Macao SAR at Wynn Resorts Macau
Title: Butler – VIP Services
Company: Wynn Resorts Macau
Location: Macao, Macao SAR
Key Responsibilities
- Ensure the VIP guest experience in the Villa and Penthouse is memorable by exceeding guest’s expectations
- Deliver high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience, adhering to established policies and procedures
- Prepare VIP Services areas and suites for guests’ arrival by creating a luxurious atmosphere and setting up amenities
- Know and understand the resort’s facilities and services and all F&B items on the menu
- Maintain guests’ preference profiles and track their likes and dislikes
Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese and Mandarin; good English
