Overview
Boutique Hospitality Operations & Guest Experience Manager Jobs in Avenidas Novas, Lisbon, Portugal at Casa Crisostomo Lisboa
Title: Boutique Hospitality Operations & Guest Experience Manager
Company: Casa Crisostomo Lisboa
Location: Avenidas Novas, Lisbon, Portugal
Company Description Casa Crisóstomo Lisboa is a design-forward boutique hospitality property in Lisbon’s Avenidas Novas district, offering thoughtfully curated stays for business and leisure travelers. The property blends elegant interiors, warm personalized service, and a calm urban atmosphere to provide an experience beyond the standard hotel stay. Its central location near major business centers, cultural institutions, parks, and metro connections makes it ideal for professionals, academics, entrepreneurs, digital nomads, and international visitors. The team focuses on thoughtful service, comfortable design-led accommodations, and a genuinely welcoming atmosphere for guests visiting for work, culture, gastronomy, study, relocation, or extended stays. Casa Crisóstomo specializes in boutique hospitality, personalized guest experiences, multilingual support, and comfortable urban accommodations in central Lisbon.
Role Description Casa Crisóstomo is seeking a dependable, hands-on Operations & Guest Experience Manager to help relaunch and oversee a design-forward boutique guesthouse located in Lisbon’s Avenidas Novas district.
This is a highly operational role for someone who is proactive, organized, guest-focused, calm under pressure, and genuinely takes pride in creating an excellent guest experience. We are not seeking a traditional corporate hotel manager. We are looking for someone practical, hardworking, responsive, detail-oriented, and eager to grow with an independent hospitality business over time.
The role involves helping oversee daily operations including:
• Guest check-ins and check-outs
• Guest communication and support
• OTA and channel management support (Booking.com, Airbnb, etc.)
• ADR and occupancy optimization
• Review management and guest satisfaction
• Housekeeping coordination and room inspections
• Maintenance follow-up and vendor coordination
• Day-to-day operational problem solving
• Helping maintain a welcoming, clean, and thoughtfully run property
The ideal candidate:
• Has hospitality, boutique hotel, hostel, guesthouse, or front office experience
• Is dependable, responsive, and professional
• Communicates clearly and warmly with guests
• Is comfortable multitasking and solving problems independently
• Works well in a lean, hands-on environment
• Speaks fluent English (Portuguese is a plus)
• Is comfortable using hospitality platforms and messaging tools
• Wants stability, responsibility, and long-term growth potential
Casa Crisóstomo is a boutique hospitality project focused on thoughtful guest experiences, warm service, and design-forward urban stays in Lisbon. We are building a strong operational culture centered around professionalism, accountability, guest satisfaction, and continuous improvement.
This role offers the opportunity to become a key part of an independent hospitality brand from an early stage as the business grows over time.
Location: Lisbon, Portugal
Employment Type: Full-Time
- Experience: Hospitality / Guest Experience / Front Office / Boutique Hotel / Hostel Operations
