Overview
Banquet Server (On-call) Jobs in Miami, FL at Resorts World Catskills
Title: Banquet Server (On-call)
Company: Resorts World Catskills
Location: Miami, FL
Job Details
Description
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Set banquet tables to meet function specifications
- Deliver and serve food and beverages, including, but not limited to, meals, condiments, and accompaniments
- Ensure menu knowledge
- Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area
- Ensure guest satisfaction throughout the meal service
- Respond to guest requests in a friendly, timely, and efficient manner
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Assist others with side work including, but not limited to cleaning, stocking, folding, silverware, etc.
- Attend training provided by the hotel
- Attend mandatory meetings
Specific Job Knowledge, Skills And Ability
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Basic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette
- Knowledge of appropriate table settings and service ware
- Must posses strong organizational skills
- Ability to work in outdoor areas
- Be familiar with all events happening at the hotel
- Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism
Work Experience & Education Requirements
- High School graduate or equivalent preferred but not necessary
- 6 months to 1 year experience in event service preferred
Special Skills
- Customer Service – Utilizes customers (whether internal or external) in every decision and situation; sees issues from a customer's point of view; is in touch with customer needs, expectations, and gaming experiences; sets the standards and establishes high expectations for handling customer problems; personally provides excellent customer service.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics; able to find new approaches to old problems; demonstrates flexibility in thinking; analyzes the implications of decisions, not just within his/her area of accountability; considers the systemic implications of decisions, rather than just taking a tactical or narrow view.
- Communication Skills – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; explains information, whether oral or written, clearly and informatively; presents numerical data effectively; able to read and interpret written information.
- Interpersonal Skills – Friendly and positive with others; maintains composure under stress and is generally viewed as even-tempered; demonstrates good judgment, poise and maturity in interactions with associates and customers; interpersonal style serves to enhance rather than undermine relationships with others; treats others with respect and dignity.
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; places success of team above own interests; collaborates and cooperates with others; works hard to achieve win-win solutions; personally contributes to team efforts.
- Business Knowledge/Literacy – Understands own function/job and its relationship to other aspects of the business; demonstrates broad business sense and skills that are relevant both within and outside gaming; adept at analyzing business performance indicators to make solid decisions that drive improved performance; practical, cost saving, and profit-oriented.
- Integrity – Adheres to high standards of personal and business ethics and behavior; meets obligations and commitments; honest and consistent in communication and behavior.
- Initiative/Sense of Urgency – Understands the link between customer satisfaction and business performance; reacts quickly and decisively; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; self-sufficient; handles business and customer issues before they escalate into major problems.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments and makes deadlines; commits to long hours of work and/or flexibility when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
