Overview
Assistant Manager, Front Office Jobs in Singapore, Singapore at Fairmont Singapore & Swissôtel The Stamford
Title: Assistant Manager, Front Office
Company: Fairmont Singapore & Swissôtel The Stamford
Location: Singapore, Singapore
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Assistant Manager, Front Office
Summary of Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Assist guests with check in and checkout, and other cashiering duties
- Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
- Ensure all guest relation services, behavioral and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
- Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Comply with hotel and department policies and procedures at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Meet, greet and provide rooming for VIP guests
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
- Attend daily briefings and relevant departmental meetings
Qualifications:
- Minimum GCE “A” Level or equivalent
- Minimum 2 years hotel front office experience
- Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
- Read, write, speak English fluently
- Computer Knowledge, i.e. well versed with windows, internet explorer and word
- Technical Knowledge in Front Office Operations
- Basic Supervisory Skills, verbal and written skills planning, decision making, training and development
- Able to work in a team, i.e. caring about other team members and open towards other nationalities
- Detail-oriented, organized and very flexible with working extended hours
- Able to work under pressure and independently
- Energetic with positive attitude
- Good interpersonal and communication skills
