Overview
Assistant Director of Rooms at Sensei Lāna’ Jobs in Whistler, Canada at Four Seasons Hotels and Resorts
Position: Assistant Director of Rooms at Sensei Lāna’i
Lead the Rooms Division at Sensei Lāna’i, a Four Seasons Resort. Drive operational excellence and team engagement while overseeing the Front Office, Guest Experience, and Housekeeping.
As the Assistant Director of Rooms, you’ll provide strategic leadership through hiring, training, and performance management. This role focuses on financial performance, ensuring profitability while maintaining high service standards and directly engaging with guests. Your hands-on approach will contribute to fostering a positive work culture and enhancing guest loyalty.
Key Responsibilities:
• Lead Rooms Division, focusing on Front Office and Housekeeping
• Oversee budgeting, labor management, and cost control
• Conduct inspections based on quality audits and guest feedback
• Foster employee engagement and promote an inclusive culture
• Handle escalated guest concerns and drive service recovery
Requirements:
• Legal work authorization in the United States
• Availability for 24/7 hospitality schedule
• Physical ability to lift up to 50 lbs
• Extensive knowledge of Rooms Division operations
• Expertise in Housekeeping and Guest Services
Utilize your leadership skills in Rooms Division operations while enhancing guest experiences at Sensei Lāna’i.
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Title: Assistant Director of Rooms at Sensei Lāna’
Company: Four Seasons Hotels and Resorts
Location: Whistler, Canada
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