Overview
行政副管家/客房部经理 Assistant Executive Housekeeper/Housekeeping Manager Jobs in Sanya, Hainan, China at Hyatt Regency
Title: 行政副管家/客房部经理 Assistant Executive Housekeeper/Housekeeping Manager
Company: Hyatt Regency
Location: Sanya, Hainan, China
Organization- Hyatt Regency Hainan Ocean Paradise
Summary
- 确保所有客房部员工遵循品牌承诺并始终提供优异的对客服务。
Ensuresall Housekeeping employees deliver the brand promise and provide exceptionalguest service at all times.
- 通过多技能、多任务及灵活的日程安排最大限度地发挥员工的工作能力，以实现财政目标并达到顾客的期望。
Maximisesemployee productivity through the use of multi-skills, multi-tasking andflexible scheduling to meet the financial goals of the business as well as theexpectations of the guests.
- 在确保实现服务承诺的前提下，尽可能地降低客房部的运营成本，根据主要的绩效指标前瞻性的控制成本。
EnsuresHousekeeping operates with the lowest possible cost structure while alsodelivering on the brand promise to the guest, proactively managing costs basedon key performance indicators.
- 确保客房部顺畅和高效的运作，并确保部门运营手册中的政策和程序都被严格遵守。
Ensures the smooth and efficient running ofthe Housekeeping department, ensuring that all the policies and proceduresoutlined in the Departmental Operations Manual are strictly adhered to.
- 负责保留适量的库存，包括客用品、清洁用品、房间印刷品、文具、布草等。
Be responsible for the inventory of guestsupplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
- 监控客房、公共区域和后勤区的清洁。
Oversees the cleanliness of guest rooms，public areas and back-of-the house areas.
- 与客房部副理协作，经常性的巡视和全面检查房间和其他房务区域的总体运营情况。
Conducts frequent and thorough inspections ofguest rooms and Rooms areas in general together with the Housekeeping AssistantManagers.
- 确保准备好每日预抵贵宾房间、特殊要求房间、长住客的房间，并确保房间内放置适当的欢迎赠品。
Oversees that all daily arrival VIP rooms,special request rooms, and long stay guest rooms are prepared with theappropriate welcome and other amenities.
- 与前厅部和工程部保持良好的协作，便于进行必要的房间维护。
Works closely with the Front Office andEngineering Departments to block rooms as necessary for maintenance.
- 以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other management personnelin a supportive and flexible manner, focusing on the overall success of thehotel and the satisfaction of hotel guests.
Qualifications
1.5年以上酒店工作经历。
More than 5years’ workingexperience in hotel.
- 了解主要客源国的风土人情、生活习惯、宗教信仰，懂得宾客接待的礼仪礼节。
Understand mainguest source countries of the customs, habits and religious beliefs, understandthe guest reception etiquette.
- 专业的客房设计、面料、装饰知识，有一定建筑、设施设备的保养知识、掌握客房清洁卫生的各项标准。
Good knowledgeof guest room design and decoration, have certain constructions, facilities andequipments maintenance knowledge, mastered all standards of guest room hygiene.
- 具有良好的统筹规划能力和管理能力。具有良好的组织协调能力，人际沟通能力和应变能力。
Good planning and managementability. A certain degree of organization and coordination skills as well asinterpersonal communication skill and adaptability.
- 富有责任心，工作细致、认真，为人表率，注重质量，讲究效率。
Have strong sense ofresponsibility, meticulous, careful; set self as an example, willing to learn,to be enthusiasm and compassionate, focus on quality and efficiency.
- 较强的汉语表达能力,有一定外语能力为佳。
Good Mandarin speaking and writingskill, a certain ability of foreign language is preferred.
