Overview
知名外商美妝集團：Education Manager, Taiwan (TRAVEL RETAIL APAC) Jobs in Taipei, Taipei City, Taiwan at Adecco
Title: 知名外商美妝集團：Education Manager, Taiwan (TRAVEL RETAIL APAC)
Company: Adecco
Location: Taipei, Taipei City, Taiwan
【Client Description】
負責TRAVEL RETAIL的公司集團總部位於新加坡，為世界知名的美妝品牌公司
【Candidate Profile】
- Proven experience in beauty, retail, or FMCG industry, preferably within travel retail / duty-free channels
- Strong background in training program design, execution, and evaluation for front-line retail teams
- Demonstrated ability in coaching and developing Beauty Advisors (or retail staff), including performance evaluation and capability-building
- Experience creating structured development plans to enhance product knowledge, sales skills, and service excellence
- Strong sales-driven mindset, with the ability to link training initiatives to sell-out performance and retail KPIs
- Proven capability to analyze results and implement actionable improvement plans based on performance data
- Deep understanding of brand representation, customer experience, and product expertise (skincare, makeup, fragrance preferred)
– Ability to deliver engaging training sessions, workshops, and masterclasses –
Solid analytical and data interpretation skills, including experience tracking training ROI and sales performance metrics
- Strong awareness of market trends, competitor activities, and retail innovations, with the ability to translate insights into training strategies
- Excellent stakeholder management and cross-functional collaboration skills, working with retail, marketing, and regional teams – Ability to influence and build a coaching culture among retail managers and teams
- Proficiency in POS systems and retail operations, with hands-on understanding of store-level execution
- Strong communication, presentation, and interpersonal skills, with the ability to engage diverse audiences
- Proactive, agile, and results-oriented mindset, with strong ownership and execution ability
【Responsibilities】
Education Manager, Taiwan (TRAVEL RETAIL APAC)
The Education Manager of Travel Retail APAC is instrumental in driving sell-out performance and enhancing brand presence across the region. This role is focused on improving sales results, aligned with Brand and distribution channel strategies, by training and developing Beauty Advisors (BAs) primarily at the POS and through in-class training. The Education Manager will foster excellence in brand, product, service, and retail competencies, and contribute significantly to POS efficiency through strong collaboration with sell-out management teams.
- Training Program Execution & Customization
- Define the retail education strategic frame and action plan in relation with REM, RM, and AM (Taiwan) to achieve retail expectations and regional priorities.
- Plan, implement, and evaluate training programs and adapted modules to achieve service and education business priorities.
- Plan, support, and follow-up on transversal education projects, including key regional initiatives such as the Fragrance Essential Workshop and Regional BA Seminars.
- Integrate E-Learning resources into training programs, including the optimization of MBC (My Beauty Club).
- Participate actively in the design, adaptation, and localization of training materials and tools based on regional needs.
- Support training on counter animations and Business Unit (BU) events.
- Beauty Advisor Development & Coaching
- Follow up on Beauty Advisor Individual Evaluations using objective criteria to assess three pillars of expertise: Brand/Products, Sales, and Retail/Service.
- Demonstrate agility in embracing and supporting category and franchise expertise trainings, driving deep "métier" knowledge across Skincare and Makeup axes.
- Design, conduct, and evaluate new BA development plans to facilitate continuous growth.
- Analyse and follow up on CXE (Customer Experience Excellence) results with actionable plans (where applicable).
- Infuse insights from field BA behaviour, business context, and training performance into curricula catering to regional specificities.
- Foster a vibrant learning community among Beauty Advisors, encouraging knowledge sharing and continuous development.
- Brand & Service Representation
- Acts as a true brand ambassador, embodying and transmitting the core values of the brand and an exemplary service attitude to all Beauty Advisors and retail partners.
- Proactively participate in and lead the education team during marketing events and masterclasses, serving as the expert voice for the brand.
- Ensure excellence of BAs in brand, product, sales, and service knowledge.
- Market Intelligence & Performance Improvement
- Stay continuously up to date with competitor knowledge, including product launches, learning methodologies, service innovations, and market trends.
- Contribute directly to improving sell-out and overall retail efficiency by providing regular, actionable feedback and insights to the Retail Management teams.
- Operational & Analytical Contribution
- Master and demonstrate strong affinity and experience with POS systems, ensuring seamless operational support and insights.
- Monitor and track the Return on Investment (ROI) of learning actions against sell-out results, using data to inform and build ongoing improvement strategies.
- Contribute to budget monitoring for all training-related activities.
- Stakeholder Management
- Establish collaborative relationships with Retail & Education (R&E) stakeholders to achieve BU and brand objectives.
- Empower and enhance the coaching skills and mindset of Retail Managers and Counter Managers, fostering a culture that encourages mentoring, coaching, and mutual learning within the BU.
TTS
